Li-022686 Keys to Delivering Excellent Customer Care

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Type

Live

Credit

No

Description

This course is for Representatives working in the Customer Care Department. Education will include customer ... show more

Objectives

  • Associates will report increased comfort level with customer services skills.
  • Associates will report increased comfort with conversations related to collections.
  • CSR will demonstrate appropriate actions to address the caller’s inquiry.
  • CSR will state ways to build rapport and create a positive experience for the caller.

Fees

Free

Activity Director

Jennifer Zeback

Activity Coordinators

Melissa Bradley
Ashley Montanye
Elaine Tillman
Kristan Santillan
Theresa Couser

Organization

MedStar Health System and Shared Services
Showing 1-3 of 3       
Date/Time
Location
 Room City State Instructor
9/25/2024 10:30 AM to 12:00 PM Microsoft Teams Meeting Microsoft Teams Melissa Bradley
Ashley Montanye
Kristan Santillan
Theresa Couser 		Enroll
10/23/2024 10:30 AM to 12:00 PM Microsoft Teams Meeting Microsoft Teams Melissa Bradley
Ashley Montanye
Kristan Santillan
Theresa Couser 		Enroll
11/27/2024 10:30 AM to 12:00 PM Microsoft Teams Meeting Microsoft Teams Melissa Bradley
Ashley Montanye
Kristan Santillan
Theresa Couser 		Enroll