Li-022686 Keys to Delivering Excellent Customer Care
Schedule a date and enroll
Pre-session Survey |
Title |
---|
Patient Billing - Customer Service Principles Confidence Survey show details
Patient Billing - Self-Efficacy for Customer Service Principles
|
Pre-session module |
Title |
---|
Keys to Delivering Excellent Customer Service show details
This presentation is for Customer Service Representatives (CRSs) working in MedStar Physician Billing Services (MPBS) and Patient Financial Services (PFS). This presentation provides an anoverview of the actions that a CSR should take to appropriately address a caller's inquiry and introduces customer service principles that will help a CSR build rapport and create a positive experience for a caller.
|
Live Course |
Title |
---|
Keys to Delivering Excellent Customer Service show details
|
Knowledge Check |
Title |
---|
Patient Billing - Knowledge Check for Customer Service Principles show details
Patient Billing - Knowledge Check for Customer Service Principles
|
Post-session Survey |
Title |
---|
Patient Billing - Customer Service Principles Confidence Survey (Post-course) show details
Patient Billing - Self-Efficacy for Customer Service Principles
|
Patient Billing - Post-session Evaluation show details
Patient Billing - Post-session Evaluation
|