This course is designed for the Office of Template Management team to master the skills needed for effective schedule maintenance. By the end of this course, participants will learn how to efficiently manage daily edits and templates, optimize provider productivity, and ensure patient access. The course will cover best practices for schedule design, standardizing appointment types, and leveraging internal data for performance monitoring. Participants will also gain insights into using the Zendesk ticketing system for support and communication. This training is essential for professionals responsible for maintaining practice schedules and enhancing operational efficiency.