Li-039060 MFSMC Service Recovery Training
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Type
Live
Credit
No
Description
This multidisciplinary training coordinated by the Patient Experience team is designed to review the ... show more
Objectives
- Demonstrate appropriate delivery of the blameless apology.
- Describe the H.E.A.R.T. Model in the Service Recovery Program.
- Identify the three levels of service recovery.
- Verbalize the difference between sympathy and empathy when managing challenging situations.
Fees
Free
Activity Director
Jennifer DiNoto
Activity Coordinators
Kellen Colassard
Rachael Kurek
Rachael Kurek
Organization
MedStar Franklin Square Medical Center