Pr-038757 Using RAP to Communicate - De-escalation Scenario 1

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Type

Presentation

Credit

No

Description

This video presents best practices for using RAP (Recognize, Accept, Plan) to de-escalate a situation ... show more

Objectives

  • Apply RAP techniques to de-escalate situations that may lead to workplace violence.

Fees

Free

Faculty

Jamie Liske

Organization

MedStar Health System and Shared Services