Pr-038755 Using RAP to Communicate - Conflict
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Type
Presentation
Credit
No
Description
This video presents best practices for using RAP (Recognize, Accept, Plan) to de-escalate a situation ... show more
Objectives
- Apply RAP techniques to de-escalate situations that may lead to workplace violence.
Fees
Free
Faculty
Jamie Liske
Organization
MedStar Health System and Shared Services