Od-036474 MedStar Health ED Patient Experience Training
Type

Credit
Description
This course offers 0.50 Continuing Professional Education credits to physicians, nurses, PA's. To claim the credits, the course must be completed prior to October 10th, 2026. Once your evaluation is complete, log on to CloudCME® from your left SiTEL menu, and toggle to your Transcript to find the credits the next business day.
Accreditation: In support of improving patient care, MedStar Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Designation: This activity was planned by and for the healthcare team, and learners will receive 0.50 Interprofessional Continuing Education (IPCE) credits for learning and change.
This course will inform clinicians, nurses, physician assistants, service associates, and residents in the emergency department on how to improve patient experience by employing effective engagement strategies: Compassionate connection, build trust, and set expectations.
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Objectives
- Apply communication strategies to help set patient expectations
- Demonstrate how to effectively communicate through proper verbal and non verbal communication
- Recognize the importance of patient experience