Od-035487 Conflict Engagement.
Type
Credit
Description
This course offers 0.50 Continuing Professional Education credits to Nurses. To claim the credits, the course must be completed prior to September 14, 2026. Once your evaluation is complete, log on to CloudCME® from your left SiTEL menu, and toggle to your Transcript to find the credits.
Accreditation: In support of improving patient care, MedStar Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Designation: This activity is approved for 0.50 ANCC contact hour. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
About this Course: Module Four in Civility Champion Training. Incivility is an increasing problem in healthcare. This training builds on prior modules (Choosing Civility, Civility Champions & Emotional Intelligence) to combat the incivility epidemic. It highlights professional conflict engagement styles and offers practical skills for applying civility in the workplace.
show lessObjectives
- Analyze the five styles of conflict engagement.
- Apply strategies to professionally engage in conflict.
- Identify the advantages and disadvantages of conflict.