Od-034045 MWHC Commitment to Service Behaviors
Enroll
Type
On Demand
Credit
No
Description
Outline new MWHC Standard Service Behaviors. The service behaviors are simple and effective, and ... show more
Objectives
- Certify that they understand the Standard Service Behaviors and will demonstrate these behaviors in every interaction moving forward.
- Participants will:
- Understand that as fully engaged members of MWHC’s ONE TEAM, we are responsible for upholding the new Service Behavior Standards to provide a warm and welcoming environment for our patients and each other;
- Understand the appropriate use of the 3 service behaviors; Offer Warm Greeting, Actively Engage, and Close with Care;
Fees
Free
Activity Director
Katelyn Moser
Organization
MedStar Washington Hospital Center