Od-032840 Facilitator Guide Scenarios: Verbal De-escalation RAP
Enroll
Type
On Demand
Credit
No
Description
This course is intended for those associates that plan to facilitate tabletop scenarios related to Verbal ... show more
Objectives
- Demonstrate de-escalation verbal and non-verbal techniques utilizing RAP (Recognize, Accept, Plan)
- Discuss steps to take when de-escalation techniques are not effective.
- Identify an escalating situation.
Fees
Free
Activity Director
Patricia Filomena
Activity Coordinators
Kevin Bradshaw
Mary Calabrese
Keirstin Bueche'
Mark Marino
Shelby Galow
Mary Calabrese
Keirstin Bueche'
Mark Marino
Shelby Galow
Organization
MedStar Health System and Shared Services