Pr-022315 Keys to Delivering Excellent Customer Service
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Type
Presentation
Credit
No
Description
This presentation is for Customer Service Representatives (CRSs) working in MedStar Physician Billing ... show more
Objectives
- Associates will report increased comfort level with customer services skills.
- Associates will report increased comfort with conversations related to collections.
- CSR will describe the appropriate actions to address a caller's inquiry.
- CSR will state ways to build rapport and create a positive experience for the caller.
Fees
Free
Faculty
Jennifer Zeback
Organization
MedStar Health System and Shared Services