Od-022259 Customer Care
Enroll
Type
On Demand
Credit
No
Description
This Customer Care Training Module is divided into three parts. Part I reviews basics in Customer Care ... show more
Objectives
- Learners will review basic customer service skills.
- Learners will review techniques for positive communication.
- Learners will be provided methods to enhance the quality of patient satisfaction.
- Students will evaluate the phases of a phone call.
- Learners will gain knowledge of the importance of HIPAA and patient privacy.
- Students will be shown general scripting examples.
- Associates will learn how to address a difficult situation and the correct steps of action.
- Students will review the “EAR” method and how to correctly implement it properly.
- Associates will understand the different levels of complaints and when to escalate an irate situation to management.
Fees
Free
Activity Director
Melissa Bradley
Activity Coordinators
Jennifer Zeback
Melissa Bradley
Ashley Montanye
Elaine Tillman
Kristan Santillan
Theresa Couser
Melissa Bradley
Ashley Montanye
Elaine Tillman
Kristan Santillan
Theresa Couser
Organization
MedStar Health System and Shared Services