Od-022259 Customer Care
Enroll
Type
On Demand
Credit
No
Description
This Customer Care Training Module is divided into three parts. Part I reviews basics in Customer Care ... show more
Objectives
- Associates will learn how to address a difficult situation and the correct steps of action.
- Associates will understand the different levels of complaints and when to escalate an irate situation to management.
- Learners will be provided methods to enhance the quality of patient satisfaction.
- Learners will gain knowledge of the importance of HIPAA and patient privacy.
- Learners will review basic customer service skills.
- Learners will review techniques for positive communication.
- Students will be shown general scripting examples.
- Students will evaluate the phases of a phone call.
- Students will review the “EAR” method and how to correctly implement it properly.
Fees
Free
Activity Director
Melissa Bradley
Activity Coordinators
Jennifer Zeback
Melissa Bradley
Ashley Montanye
Elaine Tillman
Kristan Santillan
Kesha Woods
Demetra Quigg
Melissa Bradley
Ashley Montanye
Elaine Tillman
Kristan Santillan
Kesha Woods
Demetra Quigg
Organization
MedStar Health System and Shared Services