Od-038805 Updated: I CARE: Creating an Exceptional Experience
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The I CARE Service Standards: Creating an Exceptional Experience for Patients Training show details
This education reviews the MedStar Ambulatory Services I CARE service standards, the MedStar Health RAP communication principles, and how to apply these tools to your MedStar Ambulatory Services associate role.
This module demonstrates how to use the I CARE service standards at each key moment in a patient’s experience with MedStar Health Urgent Care. By viewing the four scenarios, associates should be able to deliver exceptional service to make patients feel acknowledged, important, and cared for.
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